Refund policy

Return & Refund Policy

Store Name: FalconCart
Address: House No. 83, Block M, New City Bahawalnagar
Country: United Arab Emirates (UAE)
Email: ecomwithalikhan@gmail.com
Phone / WhatsApp: +92 300 8029213

Returns

We accept returns within 14 days of the customer receiving their order.

To be eligible for a return:

The item must be unused and in its original condition.
The item must be returned in its original packaging.
Proof of purchase or order confirmation is required.

Free Return Shipping

FalconCart provides free return shipping for eligible returns within the 14-day return period.

Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed and credited to your original payment method within 5–10 business days, depending on your payment provider.

No Restocking Fees

We do not charge any restocking fees for returned items.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the item and packaging. We will arrange a replacement or full refund at no additional cost.